Presence Status

Can you always answer the phone? You may be in a meeting, have some time off or you just can’t answer the phone for another reason. With your presence status you determine what happens to incoming calls.

You can blacklist and whitelist numbers. Whitelisted numbers get connected. Blacklisted numbers get to hear a busy signal or just go to voice mail. But there are many more options on how to handle incoming calls.

Typically, incoming calls get forwarded to the voicemail while you are busy. However you can transfer calls from very important clients to an assistant or attendant, who can answer the call on your behalf. You can make the same settings when you cannot answer the phone for any other reason. Again you choose which number or group of numbers is directed to which destination.

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